Vice President, MTM Operations
Cynthia Baltimore steers development of the nationwide Personal Pharmacist™ Network and delivery of telephonic MTM services. She leads teams that work with pharmacy chain organizations across the country, lead network forums, develop training webinars and support a help desk to assist pharmacists with the OutcomesMTM® platform and programs. She also oversees optimization of the Patient Engagement Team, the telephonic MTM channel. In addition, her teams support the CMR Offer Service and testing of platform enhancements. In her time at OutcomesMTM®, she has successfully administered numerous large MTM program accounts with expertise in project management, client support, reporting and database management.