Making a Difference
Recognizing Non-Verbal Cues
OutcomesMTM Personal Pharmacist Kevin Fuschetto, Giant Eagle Pharmacy, Boardman, OH
While conducting a Comprehensive Medication Review with an OutcomesMTM-eligible patient, Kevin noted the patient was visibly uncomfortable while walking. Knowing that the patient had a history of diabetic complications, such as prior amputations, Kevin asked the patient about her difficulty walking. Through this discussion, Kevin discovered the patient was treating a sore on her foot without direction from a health care professional. Kevin counseled the patient on risks of self-treating diabetic foot ulcers, encouraged her to follow up with the podiatrist and contacted her prescriber to recommend she be given antibiotic therapy. Kevin's thoroughness and counseling helped this patient avoid being hospitalized for what could have become a serious infection.
Resolving a Misunderstanding
OutcomesMTM Personal Pharmacist Steven Fuchs, Liberty Pharmacy, North Liberty, IA
While consulting with a patient experiencing a significant medication-related complication, Steven noticed that the visually-impaired patient had incorrectly placed his blood pressure-lowering medication into the bottle reserved for his potassium supplement. So while the patient thought he had been taking three potassium tablets per day, he was actually taking three blood pressure-lowering tablets. In conjunction with this error, the patient complained of increased dizziness, but had not attributed it to the medications. Steven recognized that these symptoms were likely due to excessively low blood pressure. To resolve this, Steven moved the medications into the proper containers and offered to enroll the patient into the pharmacy's pill box program, which assists patients with managing daily medications. By correcting the mix-up and implementing a complication-preventative method, Steven prevented a life-threatening adverse event.
Leveraging Personal Connections
OutcomesMTM Personal Pharmacist Leslie Kanofsky, Walgreens Drug Store, Niles, IL
While consulting with an OutcomesMTM-eligible patient who had spent several weeks bedridden with severe leg pain, Leslie identified that the symptoms were the result of a life-threatening adverse drug reaction. Upon review of the patient's profile, Leslie identified the patient's recent initiation of a cholesterol-lowering medication as the likely cause of the symptoms. Leslie contacted the patient's prescriber to recommend alternative therapy for the condition, to which the prescriber agreed and initiated a safer alternative. Leslie's thoroughness and personal relationship with the patient and prescriber resolved a severe adverse drug reaction, enhancing the patient's quality of life.